
Multi-tenant suburban office building, Grand Rapids MI west-Michigan medical/professional corridor.
28,400 sf three-story office (built 1998, asphalt-shingle roof replaced 2010, three zone-based rooftop HVAC units, 80-space asphalt parking lot at 22 years). Eight tenants including accounting, medical, dental, law, tech-startup, insurance, and two smaller suites. Snow-removal vendor on seasonal contract with discretionary ice-melt application. Policy hadn't been re-audited against the eight leases or the winter natural-accumulation slip-and-fall exposure in three renewal cycles.
Read all eight tenants' leases line by line against the policy schedule — particularly the medical and dental operational covenants. Reviewed the snow-removal vendor contract the way a claim would: once a crew starts clearing a lot, the owner has taken on the job of finishing it, and a partial plow that leaves a glaze can create liability that untouched snow never carried. The vendor's "discretionary ice-melt" language left exactly that gap. Documented the response-time and treatment-completeness record — because Michigan retired the defense that an obvious hazard speaks for itself, and winter claims now get judged on what a reasonable owner did. Cross-walked the county claims environment against current premises liability tower sizing. Reviewed waiver-of-recovery provisions and vendor additional-insured naming.
Replaced coverage on next renewal matching the eight-tenant portfolio and the Grand Rapids winter exposure profile. Snow-removal vendor additional-insured naming structured with dual-coverage coordination. Ice-melt application protocol tightened — timing and completeness written into the vendor contract, with documentation discipline to match. Common-area maintenance log discipline reinforced so the winter record defends the owner. Additional-insured blanket endorsement standardized across the professional portfolio. Mutual waivers of recovery added. Premises liability tower sized to the county claims environment. Building owner walked into renewal discussions with the eight tenants holding documentation showing the policy now matched what the leases required — strengthening tenant relationships and replacing dec-page guesswork at the next renewal.












