
Multi-tenant suburban office building, Grand Rapids MI west-Michigan medical/professional corridor.
28,400 sf three-story office (built 1998, asphalt-shingle roof replaced 2010, three zone-based rooftop HVAC units, 80-space asphalt parking lot at 22 years). Eight tenants including accounting, medical, dental, law, tech-startup, insurance, and two smaller suites. Snow-removal vendor on seasonal contract with discretionary ice-melt application. Policy hadn't been re-audited against the eight leases or the winter natural-accumulation slip-and-fall exposure in three renewal cycles.
Read all eight tenants' leases line by line against the policy schedule — particularly the medical and dental tenant operational covenants. Reviewed the snow-removal vendor contract against Trosper v. Benson Twp. once-removal-begun duty-of-completion exposure. Documented the natural-accumulation defense framework documentation gap under Mich. Comp. Laws § 691.1402 (residual-ice-glaze post-removal exposure requires response-time + treatment-completeness documentation). Cross-walked Kent County moderate-conservative venue patterns against current premises liability tower sizing. Reviewed waiver-of-recovery provisions and vendor additional-insured naming.
Replaced coverage on next renewal matching the eight-tenant portfolio and the Grand Rapids winter natural-accumulation exposure profile. Snow-removal vendor additional-insured naming structured with dual-coverage coordination. Ice-melt application protocol tightened with documentation discipline added to vendor contract scope. Common-area maintenance log discipline reinforced to support natural-accumulation defense under Mich. Comp. Laws § 691.1402. Additional-insured blanket endorsement standardized across the eight-tenant professional portfolio. Mutual waivers of recovery added. Premises liability tower sized to Kent County moderate-conservative venue patterns. Building owner walked into renewal discussions with the eight tenants holding documentation showing the policy now matched what the leases required — strengthening tenant relationships and replacing dec-page guesswork at the next renewal.












