
Multi-tenant suburban Class A office building, New Albany OH north-of-Columbus office cluster.
96,000 sf three-story 2003 Class A suburban office (12 office tenants — legal, accounting, consulting, professional services). Owner-maintained common areas + HVAC. 85% occupancy. Common-area parking garage with documented water-pooling + freeze-thaw pothole formation. Tenant maintenance-request from another tenant filed 2 weeks before incident but pothole not photographed or documented. Policy hadn't been re-audited against the 12-tenant portfolio, the parking-garage maintenance-request response-time exposure, or Franklin County Common Pleas elevated-venue patterns in three renewal cycles.
Read the 12-tenant portfolio leases line by line against the policy schedule. Pulled the maintenance-request response-time documentation against constructive-notice doctrine (Kallick v. SCI Management Corp. framework — owner duty to inspect and remedy determined by reasonableness; prior complaints elevate liability). Documented the parking-garage water-pooling + freeze-thaw pothole formation exposure. Reviewed Ohio Rev. Code § 2315.33 modified-comparative-negligence framework. Cross-walked Franklin County Common Pleas elevated-venue patterns + Ohio common-law reasonable-care premises-liability standard against current liability tower sizing.
Replaced coverage on next renewal matching the 12-tenant Class A portfolio and the parking-garage maintenance-response exposure profile. Maintenance-request response-time protocol established (target 5-day completion + photographic documentation + escalation framework). Parking-garage water-pooling remediation capital plan structured to address freeze-thaw pothole formation. Common-area maintenance log discipline reinforced to support Kallick reasonable-care defense framework. Additional-insured blanket endorsement standardized across the 12-tenant portfolio. Mutual waivers of recovery added. Premises liability tower sized to Franklin County Common Pleas elevated-venue patterns + Ohio § 2315.33 comparative-negligence framework. Building owner walked into renewal discussions with the 12 tenants holding documentation showing the policy now matched what the leases required — strengthening tenant relationships and replacing dec-page guesswork at the next renewal.












