
Mixed-use historic building (ground-floor restaurant + retail anchored), East Village Des Moines IA.
16,800 sf three-story 1924 warehouse converted to mixed-use in 2008. Ground floor: restaurant/bar tenant (3,200 sf), retail shop (2,100 sf), shared lobby + restroom facilities. Upper floors: 12 residential units (mixed ownership). TPO membrane roof replaced 2014; original 1924 knob-and-tube electrical partially replaced in 2008 conversion (north-side second floor retains original). Policy hadn't been re-audited against the commercial tenant leases or the shared-restroom constructive-notice exposure in three renewal cycles.
Read the restaurant + retail tenant leases against the policy schedule. Reviewed the shared-restroom maintenance protocol the way a claim would: how long did the hazard sit, and who knew. The building-manager illness period left a gap in the complaint log — and a gap in the log is a gap in the defense. Documented the 1924 electrical condition (knob-and-tube on the north-side second floor, partial-replacement risk during a partial-loss rebuild). Documented the additional-insured wording gap and waiver-of-recovery provisions across the commercial tenant portfolio. Cross-walked the county claims environment against current premises liability tower sizing.
Replaced coverage on next renewal matching the commercial tenant portfolio and the East Village mixed-use exposure. Shared-restroom inspection and pest-management protocol documented, with response-time discipline established — tenant complaints answered within one business day, in writing, because the timeline is the defense. Additional-insured blanket endorsement standardized. Mutual waivers of recovery added. 1924 electrical capital improvement scheduled on the remaining knob-and-tube stock. Premises liability tower sized to the county claims environment. Complaint-response documentation framework established. Building owner walked into renewal discussions with the commercial tenants holding documentation showing the policy now matched what the leases required — strengthening tenant relationships and replacing dec-page guesswork at the next renewal.












