Privacy Policy

This privacy policy explains how Direct Insurance Services ("we," "us," or "our"), operating the website insuranceservice365.com, collects, uses, and protects your personal information. We are committed to safeguarding your privacy and being transparent about our data practices.

Information We Collect

When you submit our callback request form, we collect the following information:

• Your name
• Business name
• Phone number
• Email address
• Business type
• State of operation

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URL. This data is collected through Google Analytics and cookies (see below).

How We Use Your Information

We use the information you provide to:

• Contact you about commercial insurance quotes and coverage options
• Match your business with appropriate insurance carriers and products
• Follow up on your callback or quote request
• Improve our website, services, and user experience

We do not sell your personal information to third parties. We do not use your information for purposes unrelated to providing insurance services.

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects anonymized data about page views, session duration, traffic sources, and general user behavior. This helps us improve our content and user experience.

Google Analytics may use cookies to track your interactions with our site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies — small text files stored on your device — to support analytics and basic site functionality. These include:

• Analytics cookies (Google Analytics) to track site usage and performance
• Functional cookies to support basic website operations

You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality.

Third-Party Services

We use the following third-party services to operate our website and process your information:

• Resend — email delivery service used to send form submission notifications to our team
• Vercel — website hosting and deployment platform
• Google Analytics — website analytics and traffic analysis

Each of these services has its own privacy policy governing how they handle data. We only share the minimum information necessary for each service to function.

Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, including to provide you with insurance quotes and ongoing service. If you request that we delete your information, we will do so within 30 days, unless we are required by law to retain it.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of analytics tracking

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website and services are intended for business owners and professionals. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at:

Direct Insurance Services
Email: bob@frielgoodmortgage.com
Website: insuranceservice365.com